Money Back Guarantee & Refund Policy

At CommonGroundOnline.com.au, we want to ensure that you are 100% happy with your purchase. If you have any technical or sales queries, do not hesitate to contact us. However, if you feel the product(s) you purchased are not the best fit for your requirements and you attempted to resolve issues by talking to our staff, we want to make things right.

We’d love to know where things went wrong, or how we can improve. Follow the steps below for a full, no-hassle, refund within 30 days of your date of purchase. Please include your order number and why you’d like a refund, so we can issue a refund as quickly as possible.

We make every attempt to process the refund as quickly as possible. But our payment processor or your financial institution can take up to 20 days for the refund to reflect in your bank account/card.

Requesting a Refund

Follow the steps below to get your refund request sent to us:

* Click on the mail icon on top of the main page.
* Send us a detailed message
In the message, clearly state you want a refund and then provide us with an order ID. If you want a refund for a part of the order, please name the products you want a refund for.
To improve our products for users like yourself please provide further details.
* Once you submit the support request you will receive an initial response from us. That just lets you know we’ve got your request.
* Once we’ve had a chance to review your request we will be in touch confirming the refund process.

We hope that we can make the whole process as painless as possible!

“The small print”

Return Policy

General Terms
All products sold by CommonGroundOnline.com.au are brand new and are manufactured to meet the highest industry standards. All prices and specifications are subject to change without notice. Products are shipped and become the sole property of the purchaser upon delivery to the specified shipping agent. For shipping damage, customers should file claim to their carrier immediately. Any discrepancy, including wrong items or missing items, should be reported to CommonGroundOnline.com.au within 24 hours. All packages will be shipped the following business day, or as expediently as possible if circumstances prevent otherwise. Because of the nature of the Internet, online ordering your purchase from CommonGroundOnline.com.au acknowledges that you have read and agree to these terms and conditions.

All brands and product names mentioned are trademarks and/or registered trademarks of their respective holders.

CommonGroundOnline.com.au Return Merchandise Authorization  Policy

All order changes or cancellations should be reported prior to shipping by phone or email.
* Brand name items may be returned for a replacement or a complete refund.
* All returned items may be subject to quality standards by the CommonGroundOnline.com.au facility. Upon the results, non-defective items may be subject to a 15% restocking fee.
* CommonGroundOnline.com.au reserves the right to replace defective parts or to issue a refund if CommonGroundOnline.com.au sees more fit.
* There will be no refund for shipping under any circumstances.

All returns require prior authorization and must be returned in the original packing with a copy of original purchase invoice.

Please use a shipping company that can track packages. We are not responsible for lost or stolen merchandise. When your return has been received and processed, we will credit your account or ship you a new copy of your product. Any items marked “Back-ordered” are temporarily out of stock. We will ship them to you immediately when they are available.

Limits and Exclusions
There are no expressed or implied warranties except as listed above. CommonGroundOnline.com.au will not be liable for special, incidental, consequential or punitive damages, including, without limitation, direct or indirect damages for profits or revenue, loss of use from this product or any associated equipment, downtime cost, or any other losses, or claims of any party dealing with buyers from such damages, resulting from the use of or inability to use this product or arising from breach of warranty or contract, negligence, or any other legal theory. All expressed and implied warranties, including the warranties of merchant-ability and fitness for a particular purpose, are limited to the applicable warranty period set forth above.

Local Legislation Rights
Some local laws do not allow the exclusion or limitation of incidental or consequential damages, or limitations on how long an implied warranty lasts, or the exclusion of warranty in certain situations, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may have other rights, which vary locally.

Back-order Policy
If you order an out-of-stock product from us, we will email you when we expect that product to be available. You will be among the first to receive the item. CommonGroundOnline.com.au will not charge your credit card for back-ordered items until we ship your order. No additional shipping and handling charges will be added when your order ships. Products on back-order will be shipped using the shipping method you chose. If you would like to change your shipping method, please contact us and we will change it for you.